Credits and Billing
Understand your credit balance, manage your subscription plan, view invoices, and handle billing
Understanding Your Credit Balance
How credits work on RealityMuse. Where to see the balance for each client, how submissions deduct credits, and when balances reset.
What Happens When Credits Run Out
When a client's balance is too low to submit, RealityMuse shows a recovery modal with three paths: Auto Reload, manual top up, or plan upgrade. Other actions stay unaffected.
Upgrading Your Plan
How to upgrade a client's plan on RealityMuse. Prorated credits, when the change takes effect, and a refresher on what each plan includes.
Managing Your Subscription and Payment Method
How to manage a client's subscription, view its plan and renewal date, change plans, update the card on file, and find the agency view.
Viewing Billing History and Invoices
Find every account invoice, view the RealityMuse document, download a PDF, and review credit activity.
Annual vs. Monthly Billing
Annual and monthly billing compared, annual savings for each plan, and how to switch between them on a client.
Auto Reload
Auto Reload is a per client setting that adds a small token top up automatically when the balance is too low for a submission to go through.
Manual Top Up Packs
Buy a one off token pack on demand when you need more credits without changing your plan. How the pack flow works and when to use it instead of upgrading.
The Storage Only Plan
An archive tier that keeps every campaign, creative, message, and asset for a small monthly fee. Designed for clients you are not actively producing for but do not want to lose.